35db1 Privacy Policy

1. Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and legally compliant gaming experience. This includes both information you provide directly and information collected automatically during your use of the site:

• Registration data: full name, date of birth, email address, phone number, and account username.
• Identity verification documents (e.g. National ID card, passport) required for KYC compliance.
• Financial transaction records: deposit and withdrawal amounts, payment method details (bKash, Nagad, Rocket, Upay), and transaction timestamps.
• Behavioural and usage data: game sessions, bet history, session duration, pages visited, and in-platform interactions.
• Technical data: IP address, device type, operating system, browser version, and approximate geographic location derived from IP.

2. How We Use Your Information

Your data is used solely in connection with the operation, security, and improvement of 35db1's services. Specifically, we use your information for the following purposes:

• Account creation, verification, and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Fraud prevention, responsible gaming monitoring, and anti-money-laundering (AML) compliance checks.
• Personalised game recommendations, promotional offers, and bonus eligibility assessments.
• Customer support communications, including responses to queries sent to [email protected].

3. Cookies and Tracking Technologies

35db1 uses cookies — small text files stored on your device — to maintain your login session, remember your preferences, and analyse site performance. Cookies allow us to understand which games are most popular among our Bangladesh player base and optimise the mobile experience accordingly. We use both session cookies (deleted when you close your browser) and persistent cookies (retained until you clear them or they expire).

You can control cookie behaviour through your browser settings. Disabling certain cookies may affect your ability to use some features of the platform. We do not use cookies to serve third-party advertising or to sell your data to marketing networks.

4. Sharing of Your Information

35db1 does not sell, rent, or trade your personal information to any third party. We may share limited data with trusted service partners strictly for the following legitimate purposes:

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank) to facilitate secure transactions.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) who supply the gaming content on our platform. These providers receive only the minimum data needed for game session integrity.
• Regulatory or law enforcement authorities, where disclosure is required by applicable law or to protect the rights and safety of our users and the platform.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, and operational obligations. Transaction records related to deposits, withdrawals, and betting activity may be retained for a minimum of five years in accordance with standard financial record-keeping practices. When your data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data subject to applicable legal retention requirements — see Section 6 for details.

6. Your Rights Over Your Data

As a user of 35db1, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request:

• Right of access: request a copy of the personal data we hold about you.
• Right of rectification: ask us to correct any inaccurate or incomplete information.
• Right to erasure: request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: ask us to pause the processing of your data in certain circumstances.
• Right to data portability: request that we transfer your data to another controller in a structured, commonly used format.

We aim to respond to all data rights requests within 30 days. In complex cases this may be extended, and we will notify you promptly if that occurs.

7. Security Measures

35db1 employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Our payment processing infrastructure undergoes regular security audits, and access to sensitive user data within our systems is strictly role-restricted to authorised personnel only.

While we take all reasonable steps to protect your information, no digital platform can guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify affected users promptly and take immediate corrective action.

8. Third-Party Services

Our platform integrates with third-party services including game providers, payment gateways, and analytics tools. Once you leave 35db1's platform — whether by following an external link in error or through a payment gateway redirect — 35db1 is not responsible for the privacy practices of those external services. We encourage you to review the privacy policies of any third-party service you interact with. 35db1 only partners with reputable, established providers who maintain their own data protection standards.

9. Minors and Age Restriction

35db1 strictly prohibits access by anyone under the age of 21. Our platform is designed exclusively for adults aged 21 and above. We do not knowingly collect or process personal data from minors. If we become aware that a minor has registered an account, we will immediately suspend that account and delete all associated data. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gambling services.

10. Changes to This Privacy Policy

35db1 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. Continued use of the platform after any changes constitutes your acceptance of the revised policy. If changes are significant, we may notify active users via email or an in-platform notification. We encourage you to review this page periodically, particularly before making financial transactions on the platform.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 35db1 handles your personal data, our support team is available 24/7.

Write to us at: [email protected] — please include your registered username and a brief description of your enquiry so we can assist you as quickly as possible. We aim to respond to all privacy-related queries within 2 business days.